Shipping policy
Orders over $100 will receive free shipping worldwide; for orders under $100 we will charge shipping based on the weight of the product, please refer to the shipping options in shipping for details. (For remote, island areas may be charged an additional shipping difference of 10-100 USD depending on the package)
1. Handling Time
1) Usually orders after payment will be prepared in 48 working hours before shipping. When meet holidays or weekends, may have a little bit delay.2) Some tools with brand label TESLA, warehouse workers may hide the label/sticker in the package box. If you didn't find the stickers, kindly contact acetesla.com online customers service for help.
2. Shipping Cost
1) Shipping cost depends on the package weight, size (volume weight), delivery area, and shipping company.2) acetesla.com advises choosing the most suitable one for you when place an order, there are differences between shipping methods, shipping cost, and delivery time. Kindly choose the one you prefer.
3. Shipping Options
1) Express Shipping: DHL, UPS, FedEx, TNT express
2) Standard Shipping: EMS, China Post, Hong Kong Post, Singapore Post, Registered Mail, etc.
| Shipping method(s) | Shipping time | Tracking information |
|---|---|---|
| Express Shipping | 10-15 business days | Trackable |
| Special Air Line | 15-25 business days | Trackable |
| Standard Mail Register | 15-35 business days | Trackable |
| Railway Direct Mail | 25-40 business days | Trackable |
| Ocean Shipping | 25-40 business days | Trackable |
| Air Parcel Register | 25-35 business days | Trackable |
Kindly Note:
1) When you choose Express or Standard Shipping, acetesla.com will choose the most suitable method for the shipment.
2) If you have any requirements on the specific shipping method, please kindly leave notes in your order.
3) After complete your order, you will get an email that needs you to confirm the shipping method and customs value, please kindly save acetesla.com mails in the white list.
4) Once the parcels send out, acetesla.com will update the tracking number on the website you will get an email with the tracking number directly.
5) You can track your parcel status via the below-tracking link accordingly.
4. Important Notice
1) NO TAX ShipmentFor some EU countries, like United Kingdom, France, Italy, Germany, etc. We may choose some TAX-FREE channels for shipment. Shipping declared value we will write lower than real value.
DPD: 10-12 working days
YANWEN Special Line: 10-20 working days
Registered Mail: 7-15 working days
2) EMS Shipment
For Russia, Brazil, etc. countries, acetesla.com may choose EMS as the default shipment directly. If you have chosen Express shipping or have special requirements, we will notify you via email.
Normally, most of the items on our website can be shipped to most countries in the world. However, different shipping methods may have different limitations on the delivery destination. For example, so far only EMS is available for Russia, but other shipping method likes DHL, UPS couldn't reach Russia. In this case, our customer service will provide you some instructions.
3) CUSTOMS TAX
It is every buyer's duty to pay for customs tax when purchasing goods from other countries.
Some countries may need a tax ID for shipment, to pass customs in such countries, you must add the customer's TAX ID to the shipping label.
Brazil: CPF/CNPJ No.
Italy: CF/PEC)
South Korea: Personal Customs Clearance Code=PCCC
4) PHONE NUMBER
Please kindly make sure you have provided the correct telephone number along with the shipping address, it's very important for delivery. The shipping company needs it to let you know your item arrives at your final address.
5) Remote Area
If your address is a remote area, there will be an extra remote cost (around 38usd) for the shipment.
DHL remote area check: http://dct.dhl.com/
We hope it arrives on time but since this is an international delivery, shipping time will be highly dependent on the Courier Company and local customs/duties.
Really appreciate your understanding.
